Before the start of your stay you must agree to these House Rules. You will be asked to sign the registration card at check-in, or you can check in and sign online in advance to speed up the process. These House Rules form part of our Terms & Conditions.

Front Office and Security

• The Front Office at Landhuis Blaauw is open daily from 7 AM to 9 PM. Phone +5999 888 8800.
• For health and safety emergencies, Blue Bay Security is available 24/7 on +5999 869 5503.
• For all other contact details, please see bluebay-curacao.com/contact.

Registration

• All guests must be registered with valid identification: a sedula, or a passport for foreign guests.
• The minimum age to check in is 18. Guests under 18 who are not accompanied by someone aged 18 or older may be refused or evicted. Unaccompanied minors are not admitted.
• The accompanying adult is responsible for the conduct of any minor in the party.
• The credit card used must be in the name of the main booker and will be verified at check-in.

Payment, Deposit and Prices

• Payment terms depend on the rate booked and are shown before you confirm. Payment must be completed on arrival before the keys are issued.
• A deposit of USD 250 per accommodation is placed at check-in as a credit card authorisation and may also be used for incidentals. If unused, it is released within one week of departure.
• All prices are in USD. A resort fee of USD 10 per accommodation per night applies, and 7% tax is charged on the total.
• The Front Office is cashless and accepts credit card payments. Where cash is accepted elsewhere on the resort, any change is given in the local currency (XCG).

Arrival and Departure

• Check-in is from 3 PM; check-out is at 11 AM.
• If you expect to arrive after 9 PM, please inform us in advance. Blue Bay Security will receive you and provide access to your accommodation; the full check-in is completed at the Front Office the following day.
• Late check-out must be requested at Reception one day before departure and cannot be guaranteed; a surcharge applies. If a late check-out has not been granted and one occurs, one room night will be charged.
• Luggage can be stored at the Front Office free of charge on the day of arrival and the day of departure. Overnight storage is not possible.

Prohibited

• Flammable, explosive or foul-smelling materials and objects are strictly forbidden, including candles in the accommodations.
• Drugs and other illegal substances are strictly forbidden on the premises.
• Firearms, ammunition and other weapons are strictly forbidden on the premises.
• Barbecuing is not permitted in or at the accommodation, including balconies and terraces. A recovery fee of USD 500 applies if this rule is not observed.

Smoking and Respect

• Smoking and vaping are not permitted inside the accommodations. They are permitted on your own balcony or terrace and in the designated areas. Smoking inside an accommodation incurs a USD 500 deep-cleaning fee.
• Please respect other guests and our staff. A first, minor breach results in a warning; a serious or repeated breach may lead to immediate eviction without refund.
• Parties, loud music and noise that disturbs other guests after 10 PM are prohibited. Fines of up to USD 250 per instance may apply, in addition to any damage caused, and repeated conduct may lead to expulsion.
• Please dress appropriately in public areas: no swimwear, nightwear or underwear in the lobby and restaurant areas.

Housekeeping

• Housekeeping is included in your stay. The frequency depends on your accommodation type and the rate booked, and is confirmed at check-in.
• Bed linen is changed at least once a week. Towels placed on the floor are changed at each housekeeping visit. Beach towels are exchanged at the Front Office.
• Housekeeping passes between 10 AM and 3 PM. The “do not disturb” sign must be removed by 10 AM to guarantee same-day service.
• You are welcome to decline the service. Our housekeeping and maintenance teams are nevertheless required to inspect the accommodation at least every three days.
• Additional housekeeping is available on request at an additional daily fee.

Your Accommodation

• Free wireless internet is available in all accommodations and at central locations such as the plantation house and the beach.
• A Lavazza coffee machine with complimentary capsules is provided. Additional capsules are available at the Front Office.
• Every accommodation has an electronic safe. Please keep money, jewellery, electronics and travel documents in the safe when not in use.
• Please handle equipment and furniture with care. Intentional damage or soiling will be charged. Damaged or severely stained linen is charged at USD 25 for bedding and USD 15 per towel or pillowcase.
• The accommodation inventory is for use inside your accommodation only.
• Please close doors and taps and switch off lights and air conditioning when you leave. Tap water on Curaçao is of good quality and safe to drink.

Resort Items and Lost Items

• Beach towels are provided in your accommodation and can be exchanged at Reception. A lost beach towel is charged at USD 12.50.
• A second room key is available against a USD 75 deposit. A lost room key is charged at USD 75.
• 220V-to-110V adapters are available against a USD 5 deposit. Please return all borrowed items — adapters, irons, extra hangers — to the Front Desk.
• Items found on the resort are kept at the Front Office for three months. Perishable items are not kept. We are happy to return a found item by courier at the guest’s expense. After three months, unclaimed items are donated or disposed of.

Facilities and Premises

• The swimming pools, tennis courts and Fit Studio are exclusively for guests staying at Blue Bay Resort. Shared pools are reserved for the guests staying in that part of the resort.
• At check-in you receive a QR code giving you complimentary access to Blue Bay Beach, including the use of sun loungers, toilets and showers.
• The pool is open from 8 AM to 8 PM and has no lifeguard. Swimming is at your own risk. No running or rough play, no food or beverages and no loud music in or around the pool.
• The beach and pool inventory is for the use of all guests. Please do not take it into your accommodation.
• Camera surveillance is in operation in the public areas of the resort.
• Please limit food and beverages bought off the premises to your own accommodation.
• Please do not feed any animals you see on the premises.

Parking and Charging

• Parking on the resort is free and does not require a reservation. Vehicles are parked at the owner’s own risk; Blue Bay accepts no liability for damage to or theft from vehicles.
• Charging points for essential equipment are available on the resort. Charging is not free of charge.

Visitors

• A maximum of two visitors is allowed per accommodation, between 10 AM and 6 PM.
• Visitors may not use the resort facilities, including the swimming pools, the beach, the tennis courts and the Fit Studio.
• Only registered guests may stay overnight. The main booker is responsible for the conduct of their visitors.

Reservation and Extra Persons

• Guests may not transfer the right to the accommodation to another person without the authorisation of Blue Bay.
• To extend your stay, please notify us 24 hours before your departure date so we can guarantee your booking.
• Early termination of the stay is non-refundable.
• Reservations are based on two persons. Additional persons are possible depending on the accommodation type and the availability of extra beds.
• Children up to and including 2 years of age stay free of charge when using a baby cot. The cot is charged at USD 25 per stay.
• From the age of 3, and for any guest using a bed rather than a cot, an additional person is charged at USD 25 per person per night.
• These charges apply even if the extra bed or cot is ultimately not used. We do not apply a lower rate for single occupancy.
• Children count towards the maximum capacity of the accommodation.

Special Requests and Special Occasions

• If you have any request regarding your stay, please let us know before arrival so that we can prepare.
• We are honoured that you have chosen to celebrate your special occasion with us. Please ask us about our celebration packages.

Nuisance

Our accommodations are located within a resort that is still under development. Guests may occasionally experience inconvenience from construction traffic or ongoing construction work.

Thank you for your cooperation, and enjoy your stay at Blue Bay Resort. If you have any questions about these House Rules, please ask our team. Modifications and errors reserved.

These House Rules are complemented by our Terms & Conditions