CANCELLATION AND PAYMENT POLICY
Understanding Your Payment & Cancellation Rights
Flexible rates
- Cancellations made up to 14 days before arrival are free of charge, and any deposit paid is refunded.
- If cancelled within 14 days before arrival, or in case of a no-show or early departure, the total price of the reservation is charged (100% non-refundable).
- Changes and rebookings are possible up to 14 days before arrival, subject to availability and to the rate applicable at that time.
Non-refundable and special rates
- These rates are charged in full at the time of booking.
- They cannot be changed, and no refund is given in the event of cancellation, a no-show or an early departure.
Payment
- Payment terms depend on the rate you book and are shown before you confirm your booking.
- Payment must in all cases be completed on arrival before the keys are issued.
- A deposit of USD 250 per accommodation is placed at check-in as a credit card authorisation, and is released within one week of departure if unused.
Rates, taxes and fees
- All rates are in USD. A resort fee of USD 10 per accommodation per night applies to every stay, and 7% tax is charged on the total amount including the resort fee.
- The room rate, the resort fee and the tax are shown separately before you confirm your booking.
Groups, events and long stays
- For bookings of three or more accommodations, and for events, weddings and long-stay reservations, separate payment and cancellation terms are agreed in writing and prevail over this policy.
Bookings made through a third party
- Where you book through an online travel agency or another third party, the cancellation and payment conditions of that party apply to your booking.
Current offers
- The conditions of our current offers and packages, including any food and beverage credit, minimum stay, blackout dates and validity period, are published with the offer itself at bluebay-curacao.com/upgrade-your-stay.
We strongly recommend that all guests take out appropriate travel and cancellation insurance.
Annex A — Price list
All amounts in USD. This list is also available at the Front Office and forms part of Part II.
Extra persons and beds
| Item | Charge |
| Baby cot (children up to and including 2 years) | 25.00 per stay |
| Extra person from the age of 3, per night | 25.00 per person |
| High chair | 25.00 per stay |
Services
| Item | Charge |
| Early check-in | on request |
| Late check-out (requested and granted) | on request |
| Late check-out not requested or not granted | one room night |
| Additional housekeeping, per day | on request |
| Laundry service, up to 3 kg | 20.00 |
| Laundry service, coloured items washed separately, per wash | 20.00 |
| Charging of electric vehicles | not complimentary; rates at Reception |
Deposits on borrowed items
| Item | Deposit |
| Second room key | 75.00 |
| 220V-to-110V adapter | 5.00 |
Replacement and penalty charges
| Item | Charge |
| Lost room key | 75.00 |
| Lost beach towel | 12.50 |
| Damaged or severely stained bedding | 25.00 |
| Damaged or severely stained towel or pillowcase | 15.00 each |
| Smoking inside an accommodation (deep cleaning) | 500.00 |
| Barbecuing at the accommodation (recovery fee) | 500.00 |
| Pets on the premises (cleaning fee) | 500.00 |
| Disturbance after 10 PM, per instance | up to 250.00 |
Charges for damage, loss or excessive cleaning that are not listed here are charged at cost, together with any lost revenue where an accommodation cannot be rented out as a result.