Butlaroo Policy | Blue Bay Curaçao

Effective Date

October 2026

This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are processed for online payments made by credit card. This policy only applies to orders and payments made through our Butlaroo and PagaDirect channels.

Order Confirmation and Immediate Preparation

· On-Demand Preparation: To maintain service efficiency and speed, all food and beverage orders are sent directly to our kitchen and bar upon payment authorization.

· No Cancellations or Modifications: Once an order is placed and payment is completed, orders cannot be cancelled, modified, or refunded due to a change of mind, incorrect selection, or leaving the designated delivery area.

QR-Code Ordering & Delivery Location

· Designated Location: Orders are linked directly to the specific sunbed/umbrella location associated with the scanned QR code.

· Guest Presence: Guests must remain at the location corresponding to the scanned QR code until the order has been delivered. If resort staff are unable to locate the guest at the scanned location, the order will be held at the main beach bar for a limited time. No refunds will be provided for uncollected items or delays caused by leaving the scanned location.

Delivery Timeframe & Non-Delivery Protocol

· Standard Delivery: We aim to deliver all orders as quickly as possible. During peak hours, delivery times may vary.

· 60-Minute Threshold: If your order has not been delivered within 60 minutes of payment confirmation, please notify our beach service team or visit the main beach bar immediately with your digital receipt.

· Remedies: If non-delivery beyond 60 minutes is due to an error on our part, we will promptly re-prepare your order free of charge or issue a full refund.

Incorrect or Defective Orders

· Immediate Reporting: If you receive an incorrect item, an incomplete order, or if an item fails to meet quality standards, please report it immediately to our beach staff or at the main beach bar upon delivery.

· Resolution: Blue Bay Hotel B.V. reserves the right to correct any mistake by replacing the item. If replacement is not feasible, a partial or full refund for the affected item(s) may be authorized by management.

Resort-Initiated Cancellations

· Stock & Operational Issues: Blue Bay Hotel B.V. reserves the right to cancel an order due to item unavailability, unforeseen technical failure, or severe sudden weather conditions.

· Automatic Refund: In the event of a resort-initiated cancellation, you will receive a 100% refund.

Refund Processing

· Method of Refund: All approved refunds will be credited exclusively back to the original credit card used for the purchase.

· Processing Time: Refunds are initiated within 5 business days; however, final credit posting depends on your credit card issuer (typically 5–10 business days).